Who are we looking for?
We are looking for graduates in organisational engineering, industrial technical engineering or related fields in the last two years (2022, 2023) or who will finish their studies this academic year 2024/25 and are resident in Greater Bilbao or a maximum of 1 hour away from the town of Basauri (Vizcaya), to work with current national and international clients and potential clients in the industrial sector; with an entry-level contract in the first phase (half or full time depending on availability) and the possibility of continuity after this period.
Responsibilities
Onboarding of industrial clients in Virtualware solutions aimed at this sector (process simulation, industrial training with virtual reality, etc.); Management of the relationship with clients; regular and close communication with them, understanding their needs and objectives; monitoring of success metrics. ); Customer relationship management; regular and close communication with customers, understanding their needs and objectives; monitoring of success metrics; monitoring and analysing the use of the platform, identifying possible areas for improvement; churn-rate prevention; identifying warning signs to carry out preventive or corrective actions; developing account expansion strategies, business development in the industrial sector; detecting and proposing up-selling opportunities based on customer needs; supporting proposal writing and development; satisfaction management; creating and updating training materials, guides and help resources; troubleshooting and advanced level support in conjunction with the support team; reporting and data analysis; cross-departmental collaboration with other teams to ensure that the expectations of industry customers are met.
The key competencies you will develop/improve through the tasks of the role include:
- Negotiation
- Strategic thinking
- Problem-solving
- Team working
- Project management
- Adaptability and continuous learning
- Communication
- Client management
In the first phase, during the internship, you will work with the Customer Success Manager, who will transfer knowledge to you, and then you will assume more autonomy.
Company email
If you are interested, send us your CV through the application form that you will find when you click on the APPLY FOR THIS JOB button.
About us
For more than twenty years, Virtualware has been helping organisations in various sectors adopt and incorporate immersive technologies into their processes and strategies.
Our enterprise XR platform, VIROO, is used by more than 300 customers in 27 countries, including clients such as GE Vernova, Ontario Power Generation and the Spanish Ministry of Defence.
Headquartered in Vizcaya and with offices in Toronto and Orlando, Virtualware is a global company committed to sustainability and the well-being of the people who are part of it. We have recently acquired the company Simumatik, whose solution, integrated with our platform, represents an important value proposition for the educational and industrial sectors (emulation/simulation of processes, digital twins, training in processes with virtual reality...).
You can learn more about us at: http://www.virtualwareco.com and http://www.simumatik.com
